Information Services Computer Help

 

Help Desk

 

On Campus call Extension 100

Off Campus call 620.786.1100

E-mail helpdesk@bartonccc.edu

 

When contacting Computer Help Desk

- Note any beeps or other noises

- Detail what steps you have taken to address the problem

- Copy any error messages and add to E-mail request for help

 

Student Terminal Server computer help:

tshelpdesk@bartonccc.edu

 

Computer Repair & Service Directory 2016

 

Quarterly Information Services Update

August 2016

  • To Reset your Windows/Email Password

    Angie Jones     ext. 156   620.786.1156

    Pam Henning   ext. 272   620.792.9272

    Renee Demel   ext. 145   620.786.1145

  • To Reset your Banner Password

    Amy Oelke        ext. 323   620.792.9323

    Shelli Schmidt   ext. 383   620.792.9383

    Angie Jones       ext. 156   620.786.1156

    Renee Demel     ext. 145  620.786.1145

  • For Assistance logging into Terminal Server

    Help Desk          ext. 100   620.786.1100

    Angie Jones       ext. 156  620.786.1156

    Pam Henning     ext. 272  620.792.9272

    Renee Demel     ext. 145  620.786.1145

  • For Assistance Setting up your email on phone

    Help Desk         ext. 100   620.786.1100

    Angie Jones      ext. 156  620.786.1156

    Pam Henning    ext. 272   620.792.9272

    Renee Demel    ext. 145   620.786.1145

  • For Assistance with Classroom/Lab computers

    Kevin Murphy  ext. 345   620.792.9345

    Zac Bauman    ext. 369   620.792.9369

    Ron Keil          ext. 250   620.792.9250

    Renee Demel   ext. 145   620.786.1145

  • For Assistance with Document/Folder Restore (deleted items/files)

    Angie Jones       ext. 156  620.786.1156

    Renee Demel     ext. 145  620.786.1145

  • For Assistance with Printers/Scanning

    Kevin Murphy    ext. 345  620.792.9345

    Zach Bauman    ext. 369  620.792.9369

    Ron Keil            ext. 250  620.792.9250

  • For Assistance with office phone

    Orlando Hernandez ext. 346  620.792.9346
    Ronnie Dean           ext. 246  620.792.9246

     

  • To reset your Xtender Password or if you have locked yourself out or need to be terminated

    Pamela Henning  ext. 272  620.792.9272

    Renee Demel      ext. 145  620.786.1145

  • Portal and Student email login or issues

    Help Desk       ext. 100  620.786.1100

    Ronnie Dean  ext. 246  620.792.9246

  • Issues with your BARTOnline Account

    Help Desk      ext. 100  620.786.1100

    Employees - Webpage

     

    Students - BartOnline office

    Call 620.792.2701 ask for ext. 761

  • Ipad or MacBook questions

    Help Desk          ext. 100  620.786.1100

    Renee Demel      ext. 145  620.786.1145

  • GoToMeeting questions

    Ron Keil           ext. 250  620.792.9250

    Renee Demel   ext. 145  620.786.1145

  • The following Requests must go through the department supervisor:

    Permissions to folders

     

    Requests for technology (iPads, laptops, and software, etc.)

     

    To be added or deleted from email distribution lists other than the "Classifieds"

What happens when someone dials ext. 100:

 

1. Dial extension 100 if you have access to a campus phone, or 620-786-1100 from off campus or a cell phone to reach the Help Desk~

 

2. Listen closely to the prompts, students press 1, faculty and staff press 2~

 

3. Again, as the lovely voice announces the options, listen closely to what you may choose, not all options are automated, and the menu will now get you to the proper department for faster help~

 

4. In the event that you do not hear an option that you like, you may choose “0” and this will advance you to a friendly person to assist you~

 

5. Some of the prompts allow you to leave a message which will ensure a return call to assist you with your need.

Who To Call for

Information Services Help:

BARTON WEBSITES: Faculty Staff Corner