Help Desk

Cougar Tech Support

On Campus call ext. 100
Off Campus call (620) 786-1100
cougartechsupport@bartonccc.edu

When contacting Computer Help Desk

- Note any beeps or other noises
- Detail what steps you have taken to address the problem
- Copy any error messages and add to E-mail request for help

Student Terminal Server computer help: tshelpdesk@bartonccc.edu

Help Desk Phone Line

What happens when someone dials ext. 100:

  • Dial extension 100 if you have access to a campus phone, or (620) 786-1100 from off campus or a cell phone to reach the Help Desk
  • Listen closely to the prompts; students press 1, faculty and staff press 2
  • Again, as the lovely voice announces the options, listen closely to what you may choose (not all options are automated) and the menu will now get you to the proper department for faster help.
  • In the event that you do not hear an option that you like, you may choose “0” and this will advance you to a friendly person to assist you
  • Some of the prompts allow you to leave a message which will ensure a return call to assist you with your need.

Computer Repair & Service Directory

Who to Call for Help: 

Please note, requests for permissions to folders, requests for technology and requests to be added or deleted from email distribution lists (other than the Classifieds list) must all go through the department supervisor. 

To Reset your Windows/Email Password

Angie Jones, (620) 786-1156
Pamela Henning, (620) 792-9272
Renee Demel, (620) 786-1145

To Reset your Banner Password

Amy Oelke, (620) 792-9323
Shelli Schmidt, (620) 792-9383
Angie Jones, (620) 786-1156
Renee Demel, (620) 786-1145

For Assistance Logging into Terminal Server

Angie Jones, (620) 786-1156
Pamela Henning, (620) 792-9272
Renee Demel, (620) 786-1145

For Assistance Setting up your Email on a Mobile Device

Angie Jones, (620) 786-1156
Pamela Henning, (620) 792-9272
Renee Demel, (620) 786-1145

For Assistance with Classroom/Lab Computers

Kevin Murphy, (620) 792-9345
Tanner Marston, (620) 786-7403
Ron Keil, (620) 792-9250

For Assistance with Document/Folder Restore (Deleted Items/Files)

Angie Jones, (620) 786-1156
Pamela Henning, (620) 792-9272
Renee Demel, (620) 786-1145

For Assistance with Printers/Scanning

Kevin Murphy, (620) 792-9345
Tanner Marston, (620) 786-7403
Ron Keil, (620) 792-9250

For Assistance with Office Phones

Orlando Hernandez, (620) 792-9346
Zac Bauman, (620) 792-9369
Ronnie Dean, (620) 792-9246

Xtender Password Help

Pamela Henning, (620) 792-9272
Renee Demel, (620) 786-1145

Portal and Student Email Login Help

Ronnie Dean, (620) 792-9246

BARTonline Account Help
iPad or Macbook Questions

Kevin Murphy, (620) 792-9345
Tanner Marston, (620) 786-7403
Renee Demel, (620) 786-1145

Zoom Questions

Ron Keil, (620) 792-9250
Renee Demel, (620) 786-1145